|Is woodburning eco-friendly
Is it safe to buy on the Internet
Is my home suitable for a stove
How big does the stove need to be
Woodburning, Multi-fuel. What's the
Which Fuel is best
Can I burn coal
I live in a smoke control area,
What is EN13240 & Does it affect me
Where can I buy wood
Which type of wood is best
Cast Iron or Steel - Which is best
Why should my chimney be lined
What is "Airwash"
What is "Cleanburn"
What is HETAS and how does it affect me
What size of flue do I need
I have not got a chimney
What clearances do I need around the stove
Do I need a hearth
Who should fit it, can I fit it
Do I need to inform the Local
|We believe it is not!!
Okay, so we are a
Specialist, Hetas Registered, Stove Showroom est 1990,
offering the full service and could be seen to be biased.
However, we get feedback from abandoned buyers and the
manufacturers who are being swamped with pleas for help
from internet buyers.
We find it
staggering that people will spend huge amounts of money
on something as technical and potentially lethal as a
woodburning stove, from someone without an address or
even a land-line telephone.
Listed below are
some of the issues we have experianced.
- Not one of
the manufactures listed on our Stoves Homepage sanctions
discounted Internet selling.
- Any of our stoves listed at
discounted prices are being offered by rogue
- Our manufacturers are taking
legal action to remove their products / images
from rogue traders' websites.
- The guarantee is supported
by the Authorized Dealer not the
- Websites may claim
that warranty issues are handled by the
manufacturer. They are not. The manufacturers
have no responsibility to you, the end
user, that is down to the selling retailer.
- Websites appear and
disappear faster than double-glazing companies
and for the same reason - "If you can't find
us again, you can't give us your problems".
- For the same reason,
Internet stoves may arrive with serial numbers
erased and data plates removed - to hide the
identity of true supplier.
- Some websites have addresses
which are merely accomadation addresses many
miles from the actual supplier - See the theme
- Lists of "Qualified
Fitters" often turn out to be spurious. We
get many calls from desperate internet buyers
looking for installers. Sorry, won't touch them!
- Obsolete stoves and foreign
sourced stoves are traded on the internet. These
may look the same but not be supported in the UK.
This will only be exposed the first time parts
are needed, resulting in the stove becoming
- There are cases where
totally unsuitable stoves have been bought from
websites due to the absence of qualified advice.
- Cheap deals on the internet
often involve sub-standard parts which look just
like the real thing.
- There is cheap foreign flue
pipe supplied "free" on the internet,
looks the same, but half the
thickness of British products - this is a major
- Cheap flue-liner commonly
sold on the internet often fails during
installation, or shortly after..
- Weren't told you needed a
liner? Should have gone to a registered showroom!
- Stoves damaged in transit,
broken glass, chipped enamel, missing parts, all
can result in grief for the buyer, whereas if
bought from an approved dealer, should be little
more than a minor inconvenience.
- If you do buy on
the Internet, who are you going to get to fit it,
bearing in mind Hetas regulations? We, like most
showrooms, will not touch Internet stoves under
Have a look at Our Internet Policy.